Navy & White and The Best Returns Policy EVER

Wednesday, 3 July 2013

Let me take you back to April this year when I was given a £50 voucher to buy something to wear at my Boden party. After much deliberation, I ordered the Bistro Crop Trousers in White and the Short Sleeved Wrap Top in Hibiscus...and here started a series of exchanges, which finally ended last week...phew!

Exchange Number 1 - I had to send the Size 10 white crops back as they didn't fit. I instead ordered the 12. They fitted beautifully but it was pouring rain the day they arrived and I started to question whether I needed a third pair of white trousers...

Exchange Number 2 - I sent the white size 12's back and ordered the Black instead....but strangely, they didn't fit me as well as the white....

Exchange Number 3 - A curveball. I ordered the jacket that I'd tried on about 4 times at my own party and told myself I didn't need. It featured in my pick of the party so was clearly meant to be. Meet the Hand Crochet Jacket in Navy
It's just as lovely as I remembered and I'm amazed it's not sold better (currently in the clearance section). I've bought the 12 so I'm guessing it comes up a bit small as I normally wear a 10 in a jacket. I adore the Chanel-esque feel it has yet it has a more casual feeling than a boucle jacket because it's knitted. My only criticism is that the sleeves are close fitting and don't have much give. I can't imagine wearing a longer sleeved top under it. But that makes it perfect to wear over a short sleeved top on a day like today where there was a nip in the air.

I wore it today with white H&M skinny jeans, navy pumps from the LK Bennett Outlet (similar), a navy top from Dorothy Perkins (similar) and my white Ampersand pendant from Pluck & Devour
I added my Kurt Geiger pink cross body bag (similar) when I headed out this morning.

Just the pop of colour it needed I reckon.

So the moral of the story is that Boden really do have the best returns policy ever. Every return was free of charge and every replacement delivery was free of charge. Other online retailers take note! 
Oh and now I've told you how fab their returns policy is, it seems like a good time to reveal that I'm hosting another Boden party in my house - a winter party in October! Full details to follow very soon...Ax

24 comments:

  1. Love, love, love that outfit ... and really love the pop of pink. Another party? Wheeee ... hopefully this time I'll be able to make it :)

    ReplyDelete
    Replies
    1. Oh I do hope so Helen - will give you plenty of notice and you are more than welcome to stay over! x

      Delete
  2. Perfect! I have a similar blazer and I just love it!

    ReplyDelete
  3. It's gorgeous. And yes Boden's service is amazing - they've even refunded me immediately on the rare occasion there is a fault - instead of waiting to receive the item.

    ReplyDelete
    Replies
    1. That's amazing - I didn't know they did that. Great service x

      Delete
  4. As soon as I laid eyes on this jacket I loved its Chanel vibe - and I must say that's impressive service from Boden *pat on the back*.

    A few others could learn a lesson or two :)

    www.mancunianvintage.com

    ReplyDelete
  5. Any company with such a brilliant returns policy gets my vote. It means I'm just more likely to order from them than if I had to pay high delivery charges and high returns.

    ReplyDelete
    Replies
    1. You're so right Sue - it does make you much more likely to order and to try something you're not 100% about - as you know it can go back without any issue x

      Delete
  6. Love the jacket Avril & the splash of pink from your bag looks gorgeous with it x

    ReplyDelete
  7. I like that jacket also, it got a pink post it note put on it in the catalogue a while back, but I never got round to ordering it. Anything like Chanel is always a winner in book. Boden are great with faulty stuff, even when it is not their fault a jeans zip once cause a hole in one of their Bretons and I got my money back, fabulous.

    ReplyDelete
    Replies
    1. Like Poppy's Style's comment above - I'm really impressed by this! Didn't know their returns/exchange policy covered that. x

      Delete
  8. I've been looking for a pink cross body. I should have bought the Boden one that was in the preview, but it wasn't going to arrive in time for my vacation. Will definitely buy it when it comes back around (with coupon codes of course).
    Boden does have the best return policy. My girls wore sweaters we bought them that came apart after a few washes. They were returned without question!

    ReplyDelete
    Replies
    1. I do like it but don't wear it enough....and I should! It's just a bit tricky to match when you're outfit isn't so neutral. It's a great little bag- fits so much! x

      Delete
  9. Avril I can't believe that jacket/ cardigan is reduced......I loved it in the catalogue when it first came out and thought it would sell out. Lucky you. It looks lovely.........I must be strong, have been a bit naughty of late!

    ReplyDelete
    Replies
    1. It is - though I think the sale is likely to be soon...might be worth hanging on a bit longer? x

      Delete
  10. That returns policy is fab, it definitely makes them stand out! Love the navy with the pink pop, they are two colours that you see together rarely but they look great together. Loving Chanel-esq jackets and that one is great. I'm definitely making ur party this time!! X

    ReplyDelete
    Replies
    1. You so are! I'm giving you plenty of notice this time for a half day from work! x

      Delete
  11. I love it when retailers treat the customer well. It's so rare!
    Your outfit is fab x

    ReplyDelete
  12. Beautifully styled as ever!
    I have always thought the Boden (and ASOS) have the best online customer service ever #fact

    ReplyDelete
  13. That's absolutely gorgeous on you - you're so right, it was clearly meant to be! Headed over to check out the Boden site now :)

    ReplyDelete
    Replies
    1. Thanks Emma .... you'll have to come to the party too - sure it's only up the road! x

      Delete
  14. Boden is brilliant for customer service.

    ReplyDelete

I love reading your comments and will reply as soon as I can if you have a specific question. If for any reason, you are unable to leave a comment, just drop me an email at schoolgatestyle@yahoo.co.uk or leave a comment on the School Gate Style Facebook Page! Thank you xx

LinkWithin

Related Posts Plugin for WordPress, Blogger...
Hayley Larue Design