Navy & White and The Best Returns Policy EVER

Let me take you back to April this year when I was given a £50 voucher to buy something to wear at my Boden party. After much deliberation, I ordered the Bistro Crop Trousers in White and the Short Sleeved Wrap Top in Hibiscus…and here started a series of exchanges, which finally ended last week…phew!

Exchange Number 1 – I had to send the Size 10 white crops back as they didn’t fit. I instead ordered the 12. They fitted beautifully but it was pouring rain the day they arrived and I started to question whether I needed a third pair of white trousers…

Exchange Number 2 – I sent the white size 12′s back and ordered the Black instead….but strangely, they didn’t fit me as well as the white….

Exchange Number 3 – A curveball. I ordered the jacket that I’d tried on about 4 times at my own party and told myself I didn’t need. It featured in my pick of the party so was clearly meant to be. Meet the Hand Crochet Jacket in Navy
Crochet2+Collage Navy & White and The Best Returns Policy EVER
It’s just as lovely as I remembered and I’m amazed it’s not sold better (currently in the clearance section). I’ve bought the 12 so I’m guessing it comes up a bit small as I normally wear a 10 in a jacket. I adore the Chanel-esque feel it has yet it has a more casual feeling than a boucle jacket because it’s knitted. My only criticism is that the sleeves are close fitting and don’t have much give. I can’t imagine wearing a longer sleeved top under it. But that makes it perfect to wear over a short sleeved top on a day like today where there was a nip in the air.

I wore it today with white H&M skinny jeans, navy pumps from the LK Bennett Outlet (similar), a navy top from Dorothy Perkins (similar) and my white Ampersand pendant from Pluck & Devour
I added my Kurt Geiger pink cross body bag (similar) when I headed out this morning.
Crochet+Collage Navy & White and The Best Returns Policy EVER


Just the pop of colour it needed I reckon.

So the moral of the story is that Boden really do have the best returns policy ever. Every return was free of charge and every replacement delivery was free of charge. Other online retailers take note! 
Oh and now I’ve told you how fab their returns policy is, it seems like a good time to reveal that I’m hosting another Boden party in my house – a winter party in October! Full details to follow very soon…Ax
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26 Comments

  1. Love, love, love that outfit … and really love the pop of pink. Another party? Wheeee … hopefully this time I’ll be able to make it :)

  2. Perfect! I have a similar blazer and I just love it!

  3. It’s gorgeous. And yes Boden’s service is amazing – they’ve even refunded me immediately on the rare occasion there is a fault – instead of waiting to receive the item.

  4. As soon as I laid eyes on this jacket I loved its Chanel vibe – and I must say that’s impressive service from Boden *pat on the back*.

    A few others could learn a lesson or two :)

    http://www.mancunianvintage.com

  5. Any company with such a brilliant returns policy gets my vote. It means I’m just more likely to order from them than if I had to pay high delivery charges and high returns.

  6. Love the splash of pink xx

  7. Love the jacket Avril & the splash of pink from your bag looks gorgeous with it x

  8. I like that jacket also, it got a pink post it note put on it in the catalogue a while back, but I never got round to ordering it. Anything like Chanel is always a winner in book. Boden are great with faulty stuff, even when it is not their fault a jeans zip once cause a hole in one of their Bretons and I got my money back, fabulous.

  9. I’ve been looking for a pink cross body. I should have bought the Boden one that was in the preview, but it wasn’t going to arrive in time for my vacation. Will definitely buy it when it comes back around (with coupon codes of course).
    Boden does have the best return policy. My girls wore sweaters we bought them that came apart after a few washes. They were returned without question!

    • I do like it but don’t wear it enough….and I should! It’s just a bit tricky to match when you’re outfit isn’t so neutral. It’s a great little bag- fits so much! x

  10. Avril I can’t believe that jacket/ cardigan is reduced……I loved it in the catalogue when it first came out and thought it would sell out. Lucky you. It looks lovely………I must be strong, have been a bit naughty of late!

  11. That returns policy is fab, it definitely makes them stand out! Love the navy with the pink pop, they are two colours that you see together rarely but they look great together. Loving Chanel-esq jackets and that one is great. I’m definitely making ur party this time!! X

  12. I love it when retailers treat the customer well. It’s so rare!
    Your outfit is fab x

  13. Beautifully styled as ever!
    I have always thought the Boden (and ASOS) have the best online customer service ever #fact

  14. That’s absolutely gorgeous on you – you’re so right, it was clearly meant to be! Headed over to check out the Boden site now :)

  15. Boden is brilliant for customer service.

  16. emilie Reply

    hello
    Sorry for my bad English. I think your really great jacket. bravo.
    can you give me the name of the magazine in which you found the patterns. this jacket is worthy of a Chanel jacket
    thank you